Ordering & Delivery
Placing an order
Thanks so much for popping by red cat. I hope you've seen something you'd like, so the next step is to place an order!
When you place an order I'll let you know the delivery estimate. I aim to design, hand make and post your item within one week for smaller items, and within three weeks for personalised house pictures. The timings can be affected by how full my order book is, particularly in the run up to Christmas.
If the order is for needed by a specific date, and lots are, then do let me know and I'll be able to confirm whether I can meet that. I can often fit in a rushed order for a nearly forgotten celebration!
To place the order either email using the link below, telephone or contact me through Facebook.
Email :: RedCatHandmade@yahoo.co.uk
Phone :: +44 (0)7748 132737
Follow :: Red Cat on Facebook
I'll need details of:
What you'd like to order
Any design choices - like names, motifs, colours, including hair colours
Any deadlines that it is needed for
If you'd like to discuss these options first then email or telephone and we can work through the details together.
Payment
I can take payment in three ways:
Bank transfer (preferred) - I'll email bank account details to do a direct bank transfer
Cash - If you are collecting in person
Cheque - I do need to wait for it to clear before I can mail your purchases
Delivery
I post orders by courier (3 working day delivery) or Royal Mail 2nd class parcel service, unless you'd like any other service.
All delivery costs are charged at cost price.
If you live local to Peebles, I can arrange for you to collect.
Returns
Most of my work is made to order so returns are generally not possible.
If something hasn't worked out like you expected or if what you need has changed - e.g. a name spelling needs correcting - then do get in touch because my aim is for everyone to be delighted with their gifts.